DART (Dallas Area Rapid Transit) hiring Applications Administrator-ERP in Dallas, TX | LinkedIn (2024)

Pay Grade:$71,000.00 - $117,150.00

Supervisory Organization:Senior Manager-ERP

Country:United States of America

Address:1401 PACIFIC AVE

City:DALLAS, TX 75201

FLSA:Exempt

Professionals:02 - Professional (EEO-4-United States of America), 2D - Professionals - Business (EEO-SubCategory)

General Summary:Provides technical and functional support of agency-wide ERP (Enterprise Resource Planning) software, to include serving as project manager, project leader, and systems administration of DARTs major ERP solutions. Primary responsibilities include DART CRM application including Maximo, ServiceNow, FileNet, Trapeze, Genetec Security Center and other ERP and non-ERP enterprise applications. Analyzes and documents complex business reviews of end-user requests for IT applications throughout the Agency ERP applications. Develops viable and cost-effective business solutions and coordinates and communicates integration.

Essential Duties and Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides a high degree of application functional expertise in a variety of the field concepts, practices, and procedures and provides consultation on complex projects.
• Develops and oversees ERP implementation schedules to ensure timely project completion.
• Provides support and training to user personnel based on IT projects and initiatives.
• Produces/maintains agency-wide ERP communications and documentation.
• Programs or creates modifications to existing applications as necessary based on project requirements. Follows established standards for the design, configuration, coding, and testing of software.
• Creates test plans, test files, and scripts for unit testing, integration testing, and integration testing. Works with users to validate system testing and conformity with functional requirements.
• Creates training plans, participates in the creation of training material. Works with users to validate training conforms to system design.
• Follows appropriate change management and implementation procedures. Ensures that appropriate technical and functional documentation is prepared. Coordinates the implementation process.
• Provides technical troubleshooting and coordinates support with vendors. Provides support to new applications during and after implementation.
• Performs ERP software environment, application, and client upgrades and patch installations.
• Continually keeps abreast of technical skills to support new ERP software requirements and researches various aspects of ERP tools and software for agency implementation.
• Works with ERP Web development software and interfaces; configures Web Portals.
• Develops, reviews, analyzes, and maintains service level agreements and service requests between departments and IT. Maintains vendor website for ticket issuance and administration.
• Provide 5-star customer service and meet Agency service level agreements.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor's degree from an accredited college or university in Business Administration, Computer Science, or related field.
• Three (3) years related experience in project management, business analysis, applications support, and system administration and configuration or information technology to include two (2) years of experience developing, maintaining, and working with CRM, Service Now, FileNet, and other enterprise applications.
• Work variable hours, to include emergency response to outages.
• Perform work from remote locations as needed.
• Must be able to work in an on-call rotation.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
• Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.

WORKING CONDITIONS:Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/VDART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Posting End Date:July 29, 2024

Open until adequate supply is obtained.